Others-Oriented Reference: Employing Cultural Humility in the Reference Interview
Cultural humility has become a popular phrase in many contexts. Despite its popularity, cultural humility retains some ambiguity, particularly for professional application. This essay aims to resolve some of that by providing a brief overview of the term and specifically aiming to define cultural humility in the context of Library and Information Science. After providing a definition, this essay aims to assess a foundational component of librarianship, the reference interview, through this refined lens of cultural humility. The essay progresses to provide two examples showing how cultural humility can enrich reference services: referrals and relational integration. The authors of this essay argue that cultural humility may play a critical role in reviving the reference interview.