Searching for Answers

A Case Study in Pursuit of Best Practices for Library FAQs

Authors

Abstract

This case study looks at trends in FAQ organization and title composition in corporate and university library FAQs. Similarities and differences between the two groups were noted and analyzed. The patterns discovered in this research prompted changes to one university library’s FAQ page to test user engagement and discovery of relevant FAQ articles. User engagement for the library’s FAQ page overall and for popular articles was tracked before and after the changes were made. This data was analyzed for the impact the changes made and recommendations for best practices in organizing and composing titles for library FAQ are developed and presented.

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Published

2023-12-19

Issue

Vol. 13 No. 2 (2023)

Section

Articles

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